Legal
Pixel Pak Refund Policy
Buy with confidence: here is exactly how refunds work.
MI Pixel Ltd ("MI Pixel", "we", "us"), a company registered in England and Wales, company number 13677851, registered office Unit 7a Radford Crescent, Billericay, Essex, England, CM12 0DU. Email: Michael@MIPixel.co.uk.
Our promise: 14 days, no hassle
If Pixel Pak Pro is not right for you, you can have your money back within 14 days of buying it. You don't need to give a reason. This is more generous than the law requires for digital downloads, and we'd rather you tried it with confidence.
How to ask for a refund
- Email Michael@MIPixel.co.uk with the email address you used to buy (or your order number from your receipt).
- We'll approve it and ask Lemon Squeezy to send the money back. Refunds go to the original payment method, usually within 5 to 10 working days depending on your bank.
- Your licence key is switched off, and Pro unlocks on your devices end. The free version keeps working, and your drawings stay on your device.
After 14 days
After 14 days, we're still happy to help if something is genuinely wrong, for example the licence doesn't work, a Pro feature is broken, or you were charged twice. Just get in touch. Nothing here affects your legal rights.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel a purchase, but for digital content that right can end once the download or unlock begins, if you have agreed to that at checkout. We choose not to rely on that: our 14-day refund promise above applies even after you have unlocked and used Pro.
Payment problems
Payments, receipts and tax are handled by Lemon Squeezy, our merchant of record. You can also contact them through your receipt email for payment questions.